Lumina Portal

A patient portal that is part of your system.

Bookings, payments, medical history, consent and clear exam reports flow straight into the same record your team works from. Patients understand their care; you field fewer calls.

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Included on every planPasswordless loginPhone-first
lumina Portal My bookings
EM
Good morning, Ella
Maple Street Dental · Patient since 2021
Next appointment
Tue 13 May · 09:30
Hygiene with A. Cole · 30 min
ConfirmReschedule
Oral health score
78
Up 6 points since last visit
Treatment plan · Crown
Shared 4 May · £540 estimate
Health report · April
Gum health improving
Passwordless access

No accounts to create. No passwords to forget.

When a patient is registered in Core, their Portal account already exists. They log in with a secure code sent by email or text, which means no sign-up wall, no reset emails and no calls to reception about logins.

Automatic from registration
Every patient in Core can use the Portal from day one. Nothing to set up, nothing to sync.
Phone-first by design
Built for the device patients actually use, with native iOS and Android apps on the roadmap.
Your practice stays in control
Online requests, deposits, grade visibility and consent workflows are all practice-configurable.
Reports and Lumina Grade

Every exam becomes a report patients actually understand.

Patients can sometimes leave the chair anxious and unclear about what they just paid for. When a clinician completes an exam in Core, Lumina packages it into a plain-English report: findings, x-rays with captions, recommendations, costs and what happens next.

Clinician-approved, always
LuminaScribe drafts the patient-friendly summary; nothing appears in the Portal until the dentist reviews and signs it off.
X-rays, explained
Images carry "what this shows" captions rather than raw clinical notation.
A grade, not a judgement
Lumina Grade shows patients where they are and what could improve it: encouraging, clinician-led and practice-controlled.
Patient reports in depth
lumina Portal My reports
1 newEM
Your exam report is ready
Routine exam · 4 May · Dr Ahmed, Maple Street Dental
What happened today
Two small areas to watch, gum health improving
Your x-rays · 2 images
All clear and due again in two years' time
Recommended next
Composite UR1 · £185 · request a booking
Your Lumina Grade · B+
Up from B · what could improve it
lumina Portal My requests
EM
Your request is in good hands
Hygiene appointment · prefers weekday afternoons
Submitted
Yesterday 22:14 · after closing time
Done
Reviewed by the practice
This morning 08:40
Done
Alternative offered
Tue 2 Jun · 15:30 with A. Cole
Your turn
Accept Tue 2 JunSuggest another time
Booking requests

Request care at midnight. The practice confirms in the morning.

Uninformed online booking creates problems, so many practices turn it off. Lumina gives patients 24/7 digital access, while requests land in Core as a managed workflow, never straight into the diary.

Always open, never out of control
Patients request, change or cancel with preferences and availability; staff review and confirm.
Reassuring at every step
Submitted, under review, alternative offered, confirmed. The patient always knows where things stand.
Policy-aware
Deposit rules and attendance signals from Admin can require payment or manual review first.
Booking requests in depth
Payments

Pay from the sofa.

Balances, deposits and upcoming work paid securely by card, from home. Each payment is linked to the treatment it covers, so patients see what they paid for, and it settles automatically into Core and Admin.

Balances and deposits from home
Stripe-backed card payments before or after the visit, no phone calls, no chasing.
Connected to the care
Every payment shows the appointment and treatment it relates to, not a bare card receipt.
Reconciled automatically
Invoices, deposits and sessions update in Core the moment payment succeeds.
lumina Portal My payments
£386 dueEM
Outstanding balance
£386.00
Crown fit · 13 May · after plan discount and deposit
Pay nowSee breakdown
£100.00 · Deposit
Paid 4 May · crown UR6 · card
Paid
£62.00 · Routine exam
Paid 12 Apr · with report attached
Paid
Before you arrive

The waiting-room admin, done from home.

Medical history and consent start on the patient's phone and land in Core ready for review. Fewer clipboards, fewer delays and a safer record.

PortalCore

Medical history, kept current

Reminders a week and a day before the appointment prompt patients to update from home. Medications are captured from a BNF-style database, not free text. Every submission is versioned and signed, and the clinician sees exactly what changed since last time before approving.

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PortalCore

Consent in their own time

When treatment actions are created in Core, the relevant consent information is sent to the Portal. Patients read plain-language risks and terms calmly at home and sign before treatment day; Core shows what was consented to, when and by whom.

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Beyond booking

Small things that save reception hours.

PortalAdmin

Private feedback

After an appointment, patients can rate their experience and raise concerns privately to the practice. It feeds satisfaction metrics and compliance evidence, not public score anxiety.

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Portal

Details, kept up to date

Contact details, address, GP information and communication preferences updated by the patient and synced into Core, with changes flagged for staff review where needed.

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Roadmap

Smile Audit

Patients will be able to share photos and goals with the practice for review, starting the conversation before they ever sit in the chair.

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The Portal is where patients see the value of their care.
Clinical data translated into understanding; patient actions flowing straight back into the practice.

Give patients a portal worth opening.

Lumina Portal is included on every plan, free tier included.

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