One system. Not a bolt-on.
The Lumina Patient Portal is a dedicated online space where your patients manage their dental care on their own terms. Bookings, medical history, payments, health reports — all in one place, accessible from any device.
This is not a contact form bolted onto your website. It is a fully integrated part of how your practice operates. When a patient updates their details, submits a medical history, or requests a booking, that information flows directly into your clinical workflow. No re-keying. No chasing paper forms. No missed messages.
Same system, same data
The portal reads from and writes to the same system your team uses. Patient information is never duplicated or out of sync.
No manual transfer
Booking requests, form submissions, and payments flow directly into your workflow. No import step. No 'I'll update that later.'
Accurate and current
Health scores come from the same clinical data your team works with. Treatment history is the real record, presented clearly.
Designed for modern dental practices
Every feature is built to reduce admin overhead, improve patient autonomy, and keep your team focused on care.
Booking requests, not direct booking
Patients request appointments by selecting a type, clinician, and available slot. Your team reviews and approves each request before it becomes a confirmed appointment. The practice always controls the diary — no surprises, no double-bookings.
Reschedule and cancel requests
Patients request to reschedule or cancel, with a reason captured every time. Your team reviews changes and approves them — reducing phone calls while keeping full control over the schedule.
Medical history before arrival
A digital medical history form, configured to your practice, completed and signed online. Patients attach supporting documents. The form tracks its own expiry and alerts patients when it needs updating.
Secure document access
Clinical photos, X-rays, and treatment documents are available through the portal. Patients download what they need without calling your practice.
Payments built in
Outstanding balances appear clearly, with the option to pay online. Patients view their payment history, download invoices and receipts, and query charges directly. Fewer payment-related calls for your team.
Health reports patients understand
After an examination, patients receive a structured health report covering oral health scores, gum health metrics, clinical recommendations, and upcoming care. Scores are colour-coded and compared against previous exams.
What makes it different
Most dental patient portals are afterthoughts. A booking widget here, a contact form there, maybe a PDF download for new patient registration. They sit apart from the practice's actual systems, which means someone on your team still has to manually transfer every piece of information.
Lumina is different because the patient portal is part of the same platform your team uses every day. When a patient submits their medical history, it is already in your system. When they request a booking, it appears in your schedule workflow. When they make a payment, it reconciles automatically.
There is no duplicate data entry. No import step. The portal is not a separate product connected by an integration. It is one surface of the same system.
Patients see accurate, up-to-date information. Their health scores come from the same data your clinicians work with. Their treatment history is the real record, presented clearly.
Better for your team. Better for your patients.
For your practice
- Fewer inbound calls. Patients handle bookings, cancellations, rescheduling, and information updates themselves.
- Medical history completed before arrival. No more chasing forms. Patients arrive with their history already submitted, signed, and in your system.
- Automatic expiry tracking. The portal tells patients when their medical history needs renewing. Your team does not have to remember.
- Cleaner payment workflow. Patients see what they owe and pay online. Invoices and receipts are generated automatically.
- Less manual data entry. Patient information, booking requests, and form submissions flow directly into your workflow.
- Stronger patient retention. A modern portal signals that your practice invests in patient experience. Patients who feel informed and in control are more likely to stay.
- Better documentation. Every booking change captures a reason. Every medical history includes a digital signature. Every payment has a clear audit trail.
For your patients
- Book, reschedule, or cancel appointments at any time, without waiting on hold or calling during practice hours.
- Complete and update medical history online, with the ability to attach supporting documents and sign digitally.
- View health reports with clear scores, treatment timelines, clinical recommendations, and progress tracking across exams.
- Access clinical images and documents shared by the practice, downloadable at any time.
- See outstanding payments and pay online, with full history and downloadable invoices.
- Keep personal details up to date without needing to inform the practice by phone.
- Know what needs attention. The dashboard highlights expired forms, upcoming appointments, due payments, and clinical actions in one view.
Who it's built for
Multi-site practices
A consistent patient experience across locations without multiplying admin overhead.
Growing private practices
Scale your patient-facing experience without scaling your reception team at the same rate.
Clinics that value efficiency
Remove repetitive manual tasks from daily operations and give your team back hours they currently spend on admin calls and data entry.
Practices that want to stand out
In a market where most dental software still feels dated, a polished patient portal sets you apart before the patient even sits in the chair.
In a market with shrinking NHS capacity, patients paying privately expect more. The software your practice runs on is part of the perceived value. A modern patient portal is not a nice-to-have. It is a commercial signal.
Give your patients their data. Stand out.
The Patient Portal is included with every Lumina plan. Start with the free tier and see the difference a unified patient experience makes.