Terms of Service

Effective Date: February 2026

1. Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

• "Acceptable Use Policy" means Lumina's acceptable use policy available at luminadental.co.uk/acceptable-use, as updated from time to time.
• "Authorised Users" means individuals whom the Customer authorises to access and use the Service under the Customer's subscription.
• "Confidential Information" means any information disclosed by either party to the other that is marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
• "Customer Data" means all data, including Personal Data, that is uploaded, submitted, stored, or transmitted by the Customer or its Authorised Users through the Service.
• "Data Processing Agreement" or "DPA" means the data processing agreement between Lumina and the Customer, available at luminadental.co.uk/dpa, which forms part of these Terms.
• "Effective Date" means the date on which the Customer first subscribes to or accesses the Service.
• "Personal Data", "Data Controller", "Data Processor", and "Processing" have the meanings given to them in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• "Practice" means a single, distinct physical dental practice location operated by the Customer at a specific postal address from which dental services are provided to patients. For the avoidance of doubt, each separate physical premises at which dental care is delivered constitutes a separate Practice, regardless of whether such premises are operated under the same business name, legal entity, or ownership.
• "Practice Configuration" means the configuration of Practices and Surgeries within the Service as set up by the Customer, including the number of Practices, the number of Surgeries assigned to each Practice, and the association between Surgeries and their respective Practice.
• "Service" means the Lumina cloud-based dental practice management platform, including the Lumina Core, Lumina Admin, and Lumina Patient Portal applications, together with any associated APIs, documentation, and support services.
• "Surgery" (also referred to as a "treatment room" or "operatory") means a single, physically distinct room or clinical area within a Practice that is equipped and used for the examination or treatment of patients. Each Surgery configured within the Service must correspond to a real, physical treatment room that exists at the associated Practice premises.
• "Subscription Fee" means the fees payable by the Customer for access to the Service as set out in the applicable pricing plan.
• "Subscription Term" means the initial subscription period and any subsequent renewal periods.

2. The Service

2.1 Service Description

Lumina provides a cloud-based software platform designed for dental practice management. The Service is provided on a software-as-a-service (SaaS) basis and includes, depending on the Customer's subscription tier:

• Patient records management and clinical workflows
• Appointment scheduling and booking
• Billing, invoicing, and payment processing
• Practice administration and analytics
• Patient-facing portal for appointment management and records access
• Optional AI-assisted features (see Section 6)

2.2 Not a Medical Device

The Service is a practice management and administrative tool. It is not a medical device, clinical decision support system, or diagnostic tool. The Service does not provide clinical advice, and no output of the Service (including any AI-generated content) should be treated as a substitute for the professional judgment of a qualified dental practitioner. All clinical decisions remain the sole responsibility of the Customer and its qualified clinicians.

2.3 Infrastructure

The Service is hosted on Amazon Web Services (AWS) infrastructure located exclusively in the United Kingdom (AWS eu-west-2, London region). All Customer Data is processed and stored within UK jurisdiction. The Service operates across multiple availability zones for resilience. Further details of our security practices are available at luminadental.co.uk/security.

3. Account Registration and Security

3.1 Eligibility

The Service is intended for use by UK dental practices, dental professionals, and their authorised staff. By registering for the Service, you represent and warrant that you are authorised to enter into this Agreement on behalf of the subscribing entity.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. Lumina reserves the right to suspend or terminate accounts where registration information is found to be materially inaccurate.

3.3 Account Security

You are responsible for maintaining the confidentiality of all account credentials associated with your subscription. Multi-factor authentication (MFA) is mandatory for all Authorised Users and must be completed during account setup. You must:

• Ensure all Authorised Users comply with MFA requirements
• Maintain strong, unique passwords for all accounts
• Promptly revoke access for personnel who are no longer authorised
• Notify Lumina immediately at security@luminadental.co.uk upon becoming aware of any unauthorised access or security breach

You are liable for all activities conducted through your account unless caused by a failure of Lumina's security controls.

4. Subscription and Fees

4.1 Subscription Tiers

The Service is offered across multiple subscription tiers (Starter Practice, Growing Practice, and Enterprise), each with different feature sets, usage limits, and pricing. Full details of current pricing and tier features are available on our website. The Starter Practice tier is provided free of charge, subject to the usage limits specified.

4.2 Billing

Subscription Fees are billed in advance on a monthly or annual basis, as selected by the Customer. All fees are quoted in pounds sterling (GBP) and are exclusive of VAT, which shall be added where applicable at the prevailing rate. Payment is processed via Stripe, our third-party payment processor. The Customer is responsible for maintaining valid payment information.

4.3 Renewal

Subscriptions renew automatically at the end of each billing period unless the Customer cancels before the renewal date. Lumina will provide at least 30 days' written notice of any changes to Subscription Fees, with such changes taking effect at the start of the next renewal period.

4.4 Refunds

Subscription Fees are non-refundable except where required by applicable law. If the Customer cancels a subscription mid-period, access to the Service will continue until the end of the current paid period.

4.5 Practice and Surgery Configuration

The Customer's subscription is based on the number of Practices and the features available within the Customer's selected tier. The Customer acknowledges and agrees that:

• Accurate representation required. The Customer must configure the Service to accurately reflect its real-world dental practice operations. Each Practice configured within the Service must correspond to a genuine, distinct physical dental practice premises operated by the Customer. Each Surgery configured within a Practice must correspond to a real, physical treatment room at that Practice premises.
• One Practice per physical location. Each separate physical premises from which the Customer delivers dental services must be configured as a separate Practice within the Service. The Customer must not consolidate multiple physical locations into a single Practice within the Service, nor create Surgeries under one Practice that are physically located at a different premises.
• No fictitious Surgeries. The Customer must not create Surgeries within the Service that do not correspond to real, physical treatment rooms at the associated Practice premises. Surgeries must not be used as a substitute for separate Practices or to circumvent subscription tier limits.
• Subscription adjustment. If the Customer operates multiple physical Practice locations, the Customer must subscribe to a tier and plan that covers the correct number of Practices. Operating additional Practice locations without upgrading to the appropriate subscription constitutes a material breach of these Terms.
• Verification and audit. Lumina reserves the right to review the Customer's Practice Configuration at any time to verify that it accurately reflects the Customer's real-world operations. The Customer agrees to provide reasonable evidence of its Practice and Surgery configuration upon request (for example, CQC registration details, practice addresses, or photographs of premises). Lumina may use automated monitoring to detect configurations that are inconsistent with normal dental practice operations.
• Remedies for misconfiguration. If Lumina determines, acting reasonably, that the Customer's Practice Configuration does not accurately reflect its real-world operations, Lumina may: (a) require the Customer to correct its configuration within 14 days; (b) upgrade the Customer's subscription to the appropriate tier and charge the applicable Subscription Fees (including retrospectively for any period of underpayment); or (c) suspend or terminate the Customer's access to the Service in accordance with Section 14.3 if the misconfiguration is not remedied within the specified period. Persistent or deliberate misconfiguration shall be treated as a material breach of these Terms.

4.6 Non-Payment

If payment fails, Lumina will notify the Customer and provide a reasonable period (not less than 14 days) to resolve the issue. Persistent non-payment may result in suspension or termination of access to the Service in accordance with Section 14.

5. Customer Data and Data Protection

5.1 Data Roles

The parties acknowledge and agree that with respect to Personal Data contained within Customer Data (including patient records, clinical notes, and any other personal information entered into the Service by the Customer or its Authorised Users):

• The Customer is the Data Controller. The Customer determines the purposes and means of processing Personal Data within the Service.
• Lumina is the Data Processor. Lumina processes Personal Data solely on behalf of and in accordance with the documented instructions of the Customer, as set out in the DPA.

Lumina acts as a Data Controller in its own right only with respect to:

• Customer account and organisational information
• Billing and payment information
• Website visitor data (luminadental.co.uk)
• Marketing communications (where consent has been obtained)

5.2 Data Processing Agreement

The processing of Personal Data under these Terms is governed by the Data Processing Agreement, which forms an integral part of these Terms. In the event of any conflict between these Terms and the DPA regarding data protection matters, the DPA shall prevail.

5.3 Customer Obligations as Controller

As Data Controller, the Customer is responsible for:

• Ensuring a valid lawful basis exists for all Personal Data processed through the Service
• Providing appropriate privacy notices to data subjects (including patients)
• Responding to data subject access requests and other rights requests (Lumina will provide reasonable assistance as detailed in the DPA)
• Ensuring that the Customer's use of the Service complies with all applicable data protection legislation
• Obtaining any necessary consents from data subjects where required

5.4 Data Residency

Customer Data is hosted in the United Kingdom (AWS eu-west-2, London region). Customer Data may be processed by third-party sub-processors (for example, Stripe for payment processing) and such processing may involve transfers outside the UK. Appropriate transfer safeguards apply as set out in the DPA and the Sub-processors page.

5.5 Security Measures

Lumina implements appropriate technical and organisational measures to protect Customer Data, including:

• Encryption at rest (AES-256) and in transit (TLS 1.2+)
• Mandatory multi-factor authentication for all user accounts
• Role-based access control with granular permissions
• Comprehensive audit logging of all data access and modifications
• 35-day rolling backups with point-in-time recovery
• Multi-availability-zone infrastructure for resilience

Full details of our security practices are set out on our Security page and in the DPA.

5.6 Incident Notification

In the event of a Personal Data breach affecting Customer Data, Lumina will notify the Customer without undue delay upon becoming aware of the breach. Notification will include, to the extent known, the nature of the breach, the categories of data affected, and the measures taken or proposed to address the breach. The parties' respective obligations regarding breach notification are set out in detail in the DPA.

6. AI-Assisted Features

6.1 Availability and Activation

The Service includes optional AI-assisted features (such as clinical note generation, appointment suggestions, and other automated assistance). AI features are not enabled by default. The Customer must actively choose to enable AI features and may disable them at any time. Usage of AI features is subject to the limits of the Customer's subscription tier.

6.2 How AI Data is Handled

When AI features are used:

• Prompts are sanitised on a best-effort basis before processing to remove or minimise identifiable patient information
• Prompts are stored encrypted (AES-256) in our UK-based infrastructure and are automatically deleted after 24 hours
• Only metadata (the identity of the user who initiated the prompt and the timestamp) is retained beyond 24 hours for audit and compliance purposes
• No identifiable patient data is used for AI model training
• All AI processing occurs within UK-based infrastructure. No Customer Data is transmitted outside the UK for AI processing

For full details, see our AI Usage Policy.

6.3 Limitations and Disclaimers

AI-generated outputs are provided as a convenience and assistive tool only. The Customer acknowledges and agrees that:

• AI features do not constitute clinical decision support and must not be relied upon as such
• All AI-generated outputs must be reviewed by a qualified professional before being acted upon or incorporated into clinical records
• Lumina does not warrant the accuracy, completeness, or suitability of AI-generated content for any particular purpose
• The Customer is solely responsible for verifying and approving any AI-generated content before use
• Lumina accepts no liability for any clinical decision made in reliance on AI-generated content

7. Intellectual Property

7.1 Lumina's IP

The Service, including all software, source code, algorithms, user interfaces, designs, documentation, trademarks, and other intellectual property embodied in or related to the Service, is and remains the exclusive property of Lumina Dental Ltd and its licensors. Nothing in these Terms transfers any ownership of Lumina's intellectual property to the Customer.

7.2 Licence to Use the Service

Subject to the Customer's compliance with these Terms and payment of applicable Subscription Fees, Lumina grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the Subscription Term for the Customer's internal dental practice management purposes.

7.3 Customer Data Ownership

The Customer retains all rights, title, and interest in and to Customer Data. Lumina acquires no ownership rights in Customer Data. The Customer grants Lumina a limited licence to host, process, and transmit Customer Data solely as necessary to provide and maintain the Service in accordance with these Terms and the DPA.

7.4 Feedback

If the Customer provides suggestions, feature requests, or other feedback regarding the Service ("Feedback"), Lumina may use such Feedback without restriction or obligation to the Customer. The Customer is not required to provide Feedback.

8. Aggregated and Anonymised Data

Lumina may create aggregated and anonymised datasets derived from Customer Data, provided that such data:

• Has been irreversibly anonymised such that it cannot, by any reasonable means, be used to identify any individual, patient, or specific dental practice
• Is combined with data from multiple sources such that no individual Customer's data can be isolated or reconstructed

Lumina may use such aggregated and anonymised data for the purposes of:

• Improving and developing the Service
• Generating industry benchmarks and analytics
• Conducting research and statistical analysis
• Compiling reports on industry trends

For the avoidance of doubt, aggregated and anonymised data does not constitute Customer Data or Personal Data for the purposes of these Terms or the DPA. Lumina owns all rights in aggregated and anonymised datasets it creates.

Lumina will not attempt to re-identify anonymised data. Lumina will not disclose or sell Customer Data or identifiable patient information to any third party except as necessary to provide the Service or as required by law.

9. Service Availability

9.1 Uptime Target

Lumina is designed for and targets 99.9% availability, measured on a calendar month basis. This is a design objective and operational target, not a guarantee. Lumina does not currently offer formal SLA credits for downtime. Enterprise customers may negotiate specific availability commitments under a separate agreement.

9.2 Scheduled Maintenance

Lumina may perform scheduled maintenance on the Service. Where practicable, scheduled maintenance will be conducted outside of business hours (08:00 to 19:00 UK time, Monday to Friday). Lumina will provide reasonable advance notice of scheduled maintenance that is expected to cause service disruption. Scheduled maintenance periods are excluded from availability calculations.

9.3 Exclusions

The following are excluded from availability calculations:

• Scheduled maintenance windows
• Force majeure events (see Section 20.1)
• Issues caused by the Customer's systems, networks, or equipment
• Issues caused by third-party services or internet connectivity
• Suspension due to the Customer's breach of these Terms

9.4 Recovery

Lumina maintains a target recovery time objective (RTO) of 4 hours for critical service components. Backups are maintained on a 35-day rolling basis with point-in-time recovery capability.

9.5 Real-Time and Emergency Alert Features

The Service includes real-time features, including the practice-wide emergency alert system, that rely on active internet connectivity, WebSocket connections, and device availability. The Customer acknowledges and agrees that:

• Real-time features, including emergency alerts, are provided as a supplementary communication tool and must not be relied upon as the sole or primary method of raising an emergency or communicating urgent information within the practice
• The delivery and timeliness of real-time notifications depend on factors outside Lumina's control, including the Customer's local network conditions, internet connectivity, device state (e.g. whether a device is powered on, connected, and running the Service), and the performance of third-party infrastructure providers
• Lumina does not warrant that real-time features will operate without latency, interruption, or failure in all circumstances
• The Customer is responsible for maintaining independent emergency procedures and communication methods (such as verbal alerts, physical alarm systems, intercoms, or other manual processes) in accordance with applicable regulatory requirements, including Care Quality Commission (CQC) standards and the Customer's own risk assessments
• Lumina accepts no liability for any loss, injury, or damage arising from the failure, delay, or unavailability of real-time features, including emergency alerts, to the fullest extent permitted by law

10. Support

Support is provided in accordance with the Customer's subscription tier. Support response times are targets only and are not guaranteed unless expressly agreed in writing.

Response targets are operational objectives, not contractual guarantees, except where expressly agreed in a separate Enterprise agreement. Business hours are 08:00 to 18:00 UK time, Monday to Friday, excluding English public holidays.

11. Customer Obligations and Acceptable Use

11.1 General Obligations

The Customer shall:

• Use the Service only for lawful purposes and in accordance with these Terms
• Comply with the Acceptable Use Policy
• Ensure that all Authorised Users are made aware of and comply with these Terms and the Acceptable Use Policy
• Maintain appropriate security practices within its organisation, including staff training on data protection
• Not attempt to access, tamper with, or use non-public areas of the Service, Lumina's systems, or Lumina's technical delivery systems

11.2 Prohibited Conduct

Without limiting the Acceptable Use Policy, the Customer shall not:

• Use the Service in any manner that violates applicable law or regulation
• Sublicense, resell, or make the Service available to third parties other than the Customer's Authorised Users
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Attempt to gain unauthorised access to other customers' data or accounts
• Introduce malicious software or conduct any activity that could harm the Service or other users
• Use the Service to store or process data unrelated to dental practice management
• Misrepresent the Customer's Practice Configuration, including by consolidating multiple physical practice locations into a single Practice, creating fictitious Surgeries, or otherwise configuring the Service in a manner that does not accurately reflect the Customer's real-world dental practice operations (see Section 4.5)

12. Limitation of Liability

12.1 Liability Cap

Subject to Sections 12.3 and 12.4, Lumina's total aggregate liability to the Customer under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed an amount equal to 100% of the Subscription Fees paid by the Customer to Lumina in the 12-month period immediately preceding the event giving rise to the claim.

12.2 Excluded Losses

Subject to Sections 12.3 and 12.4, Lumina shall not be liable to the Customer for any:

• Indirect, incidental, special, or consequential loss or damage
• Loss of profits or revenue
• Loss of business or business opportunity
• Loss of anticipated savings
• Loss of goodwill or reputation
• Loss or corruption of data (except to the extent caused by Lumina's failure to comply with its backup and recovery obligations)
• Any loss arising from the Customer's misuse of data following export from the Service
• Any loss arising from clinical decisions made by the Customer or its personnel, whether or not informed by any output of the Service (including AI-generated content)
• Any loss arising from the acts or omissions of third-party services or providers

12.3 Exclusions That Cannot Be Limited

Nothing in these Terms excludes or limits either party's liability for:

• Death or personal injury caused by its negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by applicable law

12.4 Customer's Liability

The Customer shall be liable for all claims, losses, and damages arising from its breach of these Terms, its obligations as Data Controller, or the acts or omissions of its Authorised Users.

13. Indemnification

The Customer shall indemnify and hold harmless Lumina from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) to the extent arising from or related to the Customer's acts or omissions, including:

• The Customer's breach of these Terms or the DPA
• The Customer's failure to comply with its obligations as Data Controller, including failure to maintain a valid lawful basis for processing
• Claims brought by data subjects arising from the Customer's processing activities or instructions
• The Customer's violation of any applicable law or regulation

14. Term and Termination

14.1 Term

These Terms come into effect on the Effective Date and continue for the duration of the Subscription Term. The Subscription Term renews automatically in accordance with Section 4.3 unless terminated in accordance with this Section.

14.2 Termination for Convenience

The Customer may terminate these Terms at any time by cancelling the subscription, with termination taking effect at the end of the current paid billing period. Lumina may terminate these Terms for convenience only by providing at least 90 days' written notice to the Customer.

14.3 Termination for Cause

Either party may terminate these Terms with immediate effect by giving written notice to the other party if:

• The other party commits a material breach of these Terms and (if the breach is capable of remedy) fails to remedy such breach within 30 days of receiving written notice requiring it to do so
• The other party becomes insolvent, enters into administration, or ceases (or threatens to cease) carrying on business

Lumina may additionally suspend or terminate the Customer's access with immediate effect if:

• The Customer fails to pay Subscription Fees after the notice period described in Section 4.6
• The Customer uses the Service in a manner that poses a security risk to the Service or other customers
• The Customer's use of the Service violates applicable law

15. Effects of Termination

15.1 Post-Termination Access

Following the effective date of termination, the Customer will have a 30-day read-only access period during which the Customer may view and export Customer Data. During this period, the Customer will not be able to create, modify, or delete records.

15.2 Data Export

The Customer may request a full export of Customer Data at any time during the active subscription or the 30-day post-termination access period. Exports are provided as a compressed ZIP archive via a time-limited (1-hour) secure download link. The Customer is responsible for downloading and securing exported data within the link validity period.

15.3 Data Retention and Deletion

This timeline applies unless the Customer instructs otherwise in writing or applicable law requires retention. Following the expiry of the 30-day read-only access period:

• Customer Data will be retained in encrypted form for a further 30 days ("Retention Buffer") to allow for any outstanding data export requests or dispute resolution
• After the Retention Buffer expires, Customer Data will be securely and permanently deleted from all active systems
• Backup copies will expire naturally within 35 days of deletion from active systems, in accordance with our rolling backup policy
• Lumina will provide written confirmation of deletion upon reasonable request

15.4 Extended Archive

If the Customer requires data to be retained beyond the standard deletion timeline (for example, to comply with regulatory record retention requirements), the Customer must provide written instructions to Lumina before the end of the Retention Buffer period. Extended archival may be subject to additional fees and will be governed by a separate written agreement.

15.5 Survival

The following provisions survive termination or expiry of these Terms: Sections 5 (Data Protection), 7 (Intellectual Property), 8 (Aggregated Data), 12 (Limitation of Liability), 13 (Indemnification), 15 (Effects of Termination), 16 (Confidentiality), 19 (Governing Law), and 20 (General Provisions).

16. Confidentiality

16.1 Obligations

Each party agrees to keep confidential all Confidential Information received from the other party and not to disclose such information to any third party except as permitted under these Terms. Each party shall use the same degree of care to protect the other party's Confidential Information as it uses to protect its own (and in any event no less than reasonable care).

16.2 Exceptions

The obligations of confidentiality do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was rightfully known to the receiving party prior to disclosure
• Is independently developed by the receiving party without reference to the disclosing party's Confidential Information
• Is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt notice (where permitted) to the disclosing party

17. Third-Party Services

The Service integrates with or depends on certain third-party services. A current list of sub-processors is maintained at luminadental.co.uk/subprocessors.

The Customer acknowledges that:

• Third-party services are subject to their own terms of service and privacy policies
• Lumina is not responsible for the availability, performance, or data practices of third-party services
• Where the Customer enables optional third-party integrations, the Customer accepts responsibility for reviewing the terms and suitability of those services
• Lumina's liability for losses caused by third-party services is excluded to the fullest extent permitted by law

18. Changes to These Terms

Lumina may update these Terms from time to time. For material changes, Lumina will provide at least 30 days' written notice by email to the Customer's registered email address and by posting the updated Terms on this page.

If the Customer does not agree to the revised Terms, the Customer may terminate these Terms before the changes take effect by providing written notice in accordance with Section 14.2. Continued use of the Service after the effective date of the revised Terms constitutes acceptance of those changes.

19. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

20. General Provisions

20.1 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond that party's reasonable control, including (without limitation) natural disasters, acts of government, pandemic, epidemic, war, terrorism, civil unrest, power failure, internet disruption, or failure of third-party infrastructure providers. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 consecutive days, either party may terminate these Terms by written notice.

20.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

20.3 No Waiver

A failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy. A single or partial exercise of any right or remedy shall not prevent any further exercise of that or any other right or remedy.

20.4 Entire Agreement

These Terms, together with the DPA, the Acceptable Use Policy, the Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, and representations, whether written or oral.

20.5 Assignment

The Customer may not assign or transfer these Terms or any rights or obligations hereunder without Lumina's prior written consent. Lumina may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

20.6 Notices

Notices under these Terms shall be in writing and sent by email or first-class post to the addresses registered by each party. Notices sent by email are deemed received on the next business day. Notices sent by post are deemed received two business days after posting.

20.7 Third-Party Rights

These Terms do not confer any rights on any person or party other than the parties to these Terms and their respective successors and permitted assigns. The Contracts (Rights of Third Parties) Act 1999 is excluded.

21. Contact Information

For questions about these Terms or the Service, please contact: