A practice should not need one system for the diary, another for forms, another for payments, another for notes, another for compliance, and spreadsheets to hold the rest together. This is what Lumina includes, and where each piece lives.
The diary is not a static calendar. It is the operational heartbeat of the practice: who is booked, who has arrived, who is waiting, what is owed, and what needs to happen next.
A drag-and-drop diary backed by a live day list: confirmed, arrived, waiting, in surgery, complete, owed. Printable lists included.
In depthPatients request care online; the practice keeps control of the diary. Review, adjust, offer alternatives and confirm, all in one workflow.
In depthAsk in plain English. Lumina uses rota, preferences, durations and clinical context to find the right slot, not just an empty one.
In depthFast, low-click patient creation that scales to thousands of records. Onboard a family of five without it feeling like admin punishment.
In depthAppointments, cancellations, DNA history, recalls, plan status, risks, consents and balances surfaced when staff make decisions, not buried in history.
In depthA real iOS and Android app for the team: tasks, lab updates, booking changes and a practice-wide emergency alert that becomes an audited incident.
Medical emergencies in depthClinical work in Lumina becomes structured, auditable, reusable data, not walls of copied free text. Charting creates actions, actions become sessions, sessions update the care plan.
3D dental imagery with occlusal, perio and endo views, surface selectors and a controlled clinical action list. Perio exams and BPE built to the same standard, with chart lines and graphs.
See it on the Core pageAdult, child and emergency exam flows that guide proper assessment. LuminaScribe listens and populates the structured exam, then drafts editable clinician and patient summaries.
In depthEvery submission is a new version, never an overwrite. Question-level change sets, patient and clinician signatures, reminders before bookings, completion from home or tablet.
In depthA rolling view of the whole care journey: actions, sessions, consent, scheduled and unscheduled work, value delivered and value remaining. Traditional treatment plans still supported where needed.
Build structured forms for notes, exams, labs, referrals, consent and checklists. Form Builder AI converts your existing PDFs and templates into digital workflows.
X-rays, photos, scans and correspondence held with the patient record. The Lumina Connect desktop app bridges existing imaging suppliers so X-rays land in Lumina automatically.
Convert clinical actions into lab work with phases, custom forms, a lab directory and a partner portal. Know where every case is and whether anything needs chasing.
In depthInbound and outbound referrals with partner directories, secure data sharing, status tracking and chat. Admin sees referral flow across the organisation.
Our own claims service and tooling. Treatment plans and sessions are prepared into claims, checked, submitted, then tracked and managed. England nearly there, the rest of the UK on an open roadmap.
In depthSurgery checklists, staff allocation, lab status, stock health and claims needing attention in one view. Know the practice is ready before the first patient sits down.
The Portal is not a booking page. It is where patients understand what happened, what they paid for and what comes next, and where their actions flow straight back into the practice.
A completed exam becomes a clear, clinician-approved report: findings, X-rays with plain-English captions, costs, recommendations and a sensitive oral health grade.
In depthAccounts exist automatically from Core registration; patients log in with an email or phone code. They update contact details, GP information and medical history from home.
Balances and deposits paid securely from home, tied to the treatment they relate to, reconciled automatically into Core and Admin. No re-keying, no chasing.
Treatment consent sent to the Portal when actions are created in Core. Patients read and sign in their own time; treatment day shows exactly what was consented to, and when.
Private, internal feedback after appointments that feeds satisfaction metrics and compliance insight, not public score anxiety.
Patients will be able to share photos and goals with the practice for review, starting a conversation before they ever sit in the chair.
Admin is not a settings area. It is where the operational truth of the organisation is configured once, then used by Core and the Portal everywhere.
Clinical-grade fee logic: price by surfaces, material and variant, with minimum, recommended, cost and margin per action. Update once, live in Core immediately.
In depthBuild your own membership plans with coverage rules, allowances and exclusions. Test them against real treatment scenarios before a single patient enrols.
In depthA readiness board that sits on live practice data: policies, evidence, audits, incidents, complaints, recalls and the actions needed to stay ready.
In depthThe action layer across the platform. Low stock, failed claims, lab delays, missing histories and recall breaches become tasks with owners, due dates and notifications.
In depthRevenue, chair utilisation, recalls, staffing, booking sources and targets across one practice or many, with practice comparison and export to BI tools.
Practices, surgeries, roles and multi-practice staff allocation without duplicate records. Rota, holidays and sickness update Core availability and Portal booking instantly.
Consumables and stock live in Core, where they affect clinical readiness: locations down to the drawer, transfers, thresholds, alerts, reorders and deliveries.
In depthCapital assets tracked in Admin: warranties, service history, audits, issues raised from Core or Admin, and lifecycle value across one practice or many.
In depthBuilt private-first, NHS not left behind. Treatment-plan-to-claim workflow with claims in progress, attention items and mixed-practice visibility. NHS England first; other nations in progress.
Stripe, accounting and API integrations, branding, subscription self-service, MFA controls and audit logs. The SaaS controls you expect, in the same admin layer.
Every feature above is part of the platform, not a bolt-on with its own invoice.