Features Compliance and CQC readiness
Lumina Admin

Compliance that sits on live practice data.

Most compliance tools are folders of documents, disconnected from the practice they describe. Lumina is the system your bookings, recalls, consents, complaints, incidents and payments already flow through, which makes it the natural place to surface risk, track evidence and create the actions that keep you ready.

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lumina Admin Readiness board
3 attention itemsRM
Maple Street Dental

CQC readiness

reviewed weekly
Safe88%
Effective94%
Responsive79%
Well-led91%

Needs attention

auto-detected
Autoclave audit overdue
due 4 days ago · assigned to J. Price
Task created
12 recalls breached 3+ months
recovery tasks generated
In progress
Safeguarding policy review due
annual review · evidence linked
Scheduled
An honest note on what this is. Lumina supports compliance readiness: evidence tracking, policy management, audit trails and risk visibility on top of your live practice data. It does not guarantee CQC compliance, award accreditation, or replace professional compliance advice, and we will never claim otherwise.
The full loop

Admin defines policy. The platform enforces and evidences it.

Admin
Define the policy rule
Three late cancellations in a year, deposits after missed payments, recall thresholds.
Signals
Behaviour is detected
Live data trips the rule, no one has to remember to check.
To Do
Action is assigned
A task with an owner, a due date and notifications.
Core
The workflow adapts
Warnings at booking, deposit requirements, restricted online booking until reviewed.
Admin
Evidence accumulates
What was caught, who acted, when it closed. An audit trail by default.
Signals from live data

The data already knows. Now it tells you.

Because medical history, consent, recalls, claims, complaints, incidents, staffing and payments all run through Lumina, compliance gaps show up as they happen, not at the annual panic.

Missing GDC numbers and incomplete staff records
Overdue audits, policy reviews and missing evidence
Open complaints and incidents without owners
Recall breaches by severity and age
Unsigned consent surfacing before treatment day
Equipment service and warranty expiry alerts
Recalls as compliance

Recalls are patient care, not marketing.

Dental and hygiene review cycles are part of safe care. Lumina shows who is overdue, how far overdue, why patients fall out of recall, and generates the recovery tasks to get back on track, split by NHS and private where it matters.

Breach severity, not just a list
Three months overdue is different from three weeks. Lumina treats it that way.
Recovery is owned work
Breaches generate tasks in Lumina To Do, with performance you can measure.
Evidence where it happens

The audit trail writes itself.

The strongest compliance evidence is a record of normal work done properly.

CoreAdmin

Incidents and complaints

An emergency alert in Core becomes an audited incident in Admin. Complaints from the Portal or email are logged, owned, tracked and evidenced through to resolution.

CorePortal

Governed medical history

Versioned submissions, question-level change sets, patient signatures and clinician sign-off. You can show exactly what was known when care was delivered.

AdminCore

Consent and treatment risks

Risk content and terms managed in Admin, loaded against clinical actions in Core, signed by the patient, stored with wording, version and timestamp.

Connected by design

Readiness draws on the whole platform.

Admin

Lumina To Do

Every readiness gap can become an assigned task. Compliance stops being a list of worries and becomes a list of work.

Tasks and signals
Portal

Patient feedback

Private post-visit feedback feeds satisfaction metrics and gives you evidence of listening and improving.

Reviews and feedback
Admin

Equipment lifecycle

Warranties, service history, issues and downtime tracked against the surgeries and assets your inspections care about.

Inventory and equipment

Make readiness part of how the practice runs.

Compliance workflows are part of Lumina Admin, not another subscription.

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