1 Introduction
Lumina Dental Limited ("Lumina", "we", "us",
or "our"), a company registered in England and Wales under company
number 16067035, operates the
luminadental.co.uk
website and the Lumina platform, which includes
core.luminadental.co.uk
,
admin.luminadental.co.uk
, and
portal.luminadental.co.uk
(collectively, the "Service").
This Cookie Policy explains what cookies are, how we use them on our
website and platform, and your choices regarding them.
Our use of cookies is governed by the UK Privacy and Electronic
Communications Regulations (PECR) and the UK General Data Protection
Regulation (UK GDPR).
2 What Are Cookies
Cookies are small text files that are stored on your device (computer,
tablet, or mobile phone) when you visit a website. They serve various
purposes, including keeping you logged in, remembering your
preferences, and helping us understand how you use our services.
3 Types of Cookies We Use
The table below summarises the categories of cookies we use across our
website and platform:
| Category | Cookie Name (example) | Purpose | Duration | Required? |
| Strictly Necessary |
Session cookies, CSRF tokens, authentication tokens
|
Essential for the Service to function. These enable login,
session management, and security features.
| Session / varies | Yes (cannot be disabled) |
| Functional |
User preferences, language, display settings
|
Remember your settings and preferences to improve your
experience.
| Up to 1 year | No (off until you accept) |
| Website statistics |
None (cookieless)
|
First-party, cookieless statistics showing which pages and
buttons are used, so we can improve the website. These do
not use Google, Meta, advertising cookies, cross-site
tracking or visitor profiles, and store nothing on your
device.
| Not stored on your device | On by default. You can turn it off in preferences |
| Google/Meta analytics |
Usage metrics, page views, feature adoption
|
Help us understand how the Service is used so we can improve
it. We use Google Analytics 4 for this, only with your
consent. Analytics data is collected in aggregated form.
| Up to 13 months | No (off until you accept) |
| Advertising |
_gcl_au, _fbp, and similar cookies set by Google and Meta
|
Measure whether adverts we run on platforms such as Google and
Meta led to a visit or sign-up. These cookies share data with
those advertising platforms, which may also use them to show
you relevant adverts on other sites.
| Up to 13 months | No (off until you accept) |
4 Cookies Set by Third Parties
In addition to our own cookies, certain third-party services may set
cookies on your device when you use the Service:
Google Consent Mode. The Google measurement library loads on
each visit in a "consent denied" state. In this state it sets no
cookies and does not identify you; it sends limited, cookieless
signals to Google (such as that a page was viewed) which Google
uses in aggregate to model conversion counts. Cookies are only set,
and the full analytics or advertising features only run, if you
accept the matching category. The Meta pixel does not load at all
until you accept advertising cookies.
- Google Analytics: Sets cookies (for
example
_ga) to measure how our website is used so we
can improve it. These are only set if you accept analytics
cookies, and are governed by
Google's privacy policy
.
- Google Ads: Sets cookies (for example
_gcl_au) to measure whether adverts we run on Google
led to a visit or sign-up. Only set if you accept advertising
cookies. Governed by
Google's privacy policy
.
- Meta (Facebook) Pixel: Sets cookies
(for example
_fbp) to measure whether adverts we run on
Facebook and Instagram led to a visit or sign-up, and may be used by
Meta to show you relevant adverts on other sites. Only set if you
accept advertising cookies. Governed by
Meta's privacy policy
.
- Stripe: Sets cookies for payment
processing and fraud prevention when you interact with payment
forms. These cookies are governed by
Stripe's privacy policy
.
- Secure sign-in: Uses cookies or similar
local storage mechanisms for authentication and session
management. These are strictly necessary for the operation of the
Service.
Advertising cookies are only set if you accept them. They are off by
default, and you can change your choice at any time using
Cookie settings in the page footer.
5 How to Manage Cookies
Strictly necessary cookies cannot be disabled, as the Service will
not function without them. These cookies are essential for
authentication, session management, and security.
On our website, you can accept or reject optional cookies at any time
using the cookie banner shown on your first visit, or by selecting
Cookie settings in the page footer. Google/Meta analytics and
advertising cookies are off until you choose to accept them, and you
can withdraw your consent just as easily as you gave it.
Website statistics are first-party and cookieless, so they store
nothing on your device and are on by default. They are separate from
the Google/Meta analytics and advertising cookies, are never used for
advertising, cross-site tracking or visitor profiling, and are not
shared with Google, Meta or advertising platforms. You can turn
Website statistics off at any time under
Cookie settings in the page footer.
You can also control functional and analytics cookies through your
browser settings. Most browsers allow you to:
-
View what cookies are stored on your device and delete them
individually or in bulk
-
Block third-party cookies or all cookies from specific websites
-
Configure your browser to notify you when a cookie is set
For instructions on managing cookies in your specific browser, please
consult your browser's help documentation or settings menu.
Please note that disabling certain cookies may affect your experience
of the Service. For example, disabling functional cookies means your
preferences and display settings will not be remembered between
sessions.
6 Do Not Track
We do not currently respond to browser Do Not Track (DNT) signals.
To manage non-essential cookies, please use the cookie controls
described in Section 5 or your browser's privacy settings.
7 Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes
in our practices or for other operational, legal, or regulatory
reasons. Changes will be posted on this page with an updated
effective date.