Lumina runs its own NHS claims service and tooling inside Core. Your treatment plans and completed sessions are prepared into claims for you, checked, submitted, then tracked and managed until they are resolved. NHS England support is in NHS BSA approval testing, with test claims submitted in July 2026. Wales is in progress, and the rest of the UK is on an open roadmap.
Claims are not a separate back office. They are prepared from the clinical work your team already records, then tracked like everything else in Lumina.
We build and run the claims tooling ourselves, inside the same platform as the diary, the record and the ledger. That is what lets Lumina prepare claims for you, and what gives your team a clear route to fix anything that gets stuck.
NHS dentistry works differently in each UK nation, so we are building support properly, one at a time, rather than claiming it all at once.
Working directly with NHS BSA. Claims preparation, submission and tracking are built; test claims were submitted for approval in July 2026.
Welsh claim workflows are built on the England foundations. Approval testing is in progress.
In active engagement, scoping claim workflows, requirements and reporting.
In active engagement, scoping claim workflows and requirements with the relevant bodies.
England is in NHS BSA approval testing and Wales is in progress. The aim is UK-wide NHS support, and we will update this page as each nation lands. NHS requirements keep evolving, and Lumina is built to evolve with them.
Because claims live inside the platform, NHS work shows up everywhere the rest of the practice does.
Claims are prepared from the same structured sessions and treatment plans clinicians already record. The clinical work is the claim data.
In depthA failed claim is a signal like any other: it becomes an owned task with a due date, chased by the system until it is resolved.
In depthNHS banding sits beside private fees, plans and discounts, so mixed practices see one commercial picture, not two systems.
In depthNHS claims support is part of Lumina Core, not a separate product. England is in NHS BSA approval testing, Wales is in progress, and UK-wide coverage is the roadmap target, built in the open.
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