Features NHS support and claims
Lumina Core

Built private-first. NHS not left behind.

Lumina runs its own NHS claims service and tooling inside Core. Your treatment plans and completed sessions are prepared into claims for you, checked, submitted, then tracked and managed until they are resolved. We are working with NHS England now, with the rest of the UK on an open roadmap.

Start free See the roadmap
lumina Core NHS claims · Maple Street Dental
RM
NHS · June

Claims

3 need attention
In progress
24
Needs attention
3
Paid · June
£8,420

Recent claims

prepared from sessions
PN
Priya Nair · Band 3
Response: evidence requested · task raised
Needs attention
JO
Jordan Okafor · Band 2
Submitted 6 Jun · from completed session
Submitted
EM
Ella Morgan · Urgent
Prepared from today's session · ready to check
Prepared
SR
Sam Reyes · Band 1
Paid 4 Jun · £26.80
Paid
How it works

From treatment plan to NHS claim, connected.

Claims are not a separate back office. They are prepared from the clinical work your team already records, then tracked like everything else in Lumina.

Core
Clinical work happens
Sessions and treatment plans, charted as structured data.
Core
Lumina prepares the claim
Banding, exemptions and patient details from the record. Nothing re-keyed.
Core
Checked before it goes
Validation catches what would otherwise fail weeks later.
Core
Submitted and tracked
Every claim has a live status, not a mystery.
Admin
Resolved to paid
Failures raise a Lumina To Do task with an owner and a due date.
Our own service and tooling

Our own claims service, not a bolted-on bridge.

We build and run the claims tooling ourselves, inside the same platform as the diary, the record and the ledger. That is what lets Lumina prepare claims for you, and what gives your team a clear route to fix anything that gets stuck.

Prepared from real clinical work
Treatment plans and completed sessions become claims automatically, with banding and exemptions applied from the record.
Tracked, not guessed
In progress, needs attention, paid. Practice managers see what is stuck, where, and why.
Managed to resolution
A failed claim raises a Lumina To Do task with an owner, so revenue is chased by the system, not by memory.
lumina Core Claim detail
RM
Claim · Priya Nair

Band 3 · crown UL5

Needs attention

History

every step, visible
Prepared from session
2 Jun · crown prep completed by Dr Ahmed
Done
Validated
2 Jun · banding and exemption checks passed
Done
Submitted
3 Jun · tracked automatically
Sent
Response: evidence requested
6 Jun · radiograph required for review
Open
Task raised in Lumina To Do
Assigned R. Morris · due Thu 11 Jun
To Do
An honest roadmap

Where we are, nation by nation.

NHS dentistry works differently in each UK nation, so we are building support properly, one at a time, rather than claiming it all at once.

NHS England

Nearly there

Working directly with NHS England. Claims preparation, submission and tracking are built and in final testing.

NHS Wales

Coming next

In build. Welsh claim workflows are being adapted from the England foundations.

NHS Scotland

In engagement

In active engagement, scoping claim workflows, requirements and reporting.

Northern Ireland

In engagement

In active engagement, scoping claim workflows and requirements with the relevant bodies.

The aim is UK-wide NHS support by the end of the year. NHS requirements keep evolving, and Lumina is built to evolve with them.

Part of the same picture

Claims with visibility, not guesswork.

Because claims live inside the platform, NHS work shows up everywhere the rest of the practice does.

Claims needing attention appear on the clinical readiness view
Failed claims raise Lumina To Do tasks with owners and due dates
Claim statuses sit on the patient record, next to sessions and payments
NHS and private work roll up together in Admin dashboards
Mixed practices keep one diary, one record, one ledger
Claims data feeds the same analytics as everything else
Connected by design

Claims sit on the clinical workflow.

Core

Care plans and sessions

Claims are prepared from the same structured sessions and treatment plans clinicians already record. The clinical work is the claim data.

In depth
CoreAdmin

Lumina To Do

A failed claim is a signal like any other: it becomes an owned task with a due date, chased by the system until it is resolved.

In depth
Admin

Pricing and fee schedules

NHS banding sits beside private fees, plans and discounts, so mixed practices see one commercial picture, not two systems.

In depth

Mixed practices shouldn't have to settle.

NHS claims support is part of Lumina Core, not a separate product. UK-wide coverage is an active roadmap target, built in the open.

Start free Talk to us about NHS