Features Medical emergencies
Lumina Core

When every second matters, the whole practice knows at once.

In a real emergency, shouting down corridors and hoping the right person hears is not a system. One press in Lumina alerts everyone with Core open and every team member on the app, with who raised it and where.

See the demo Start free
lumina Core Emergency alert · Maple Street
LiveAK
EMERGENCY · SURGERY 1
raised by Dr Sarah Mitchell · 14:32 · assistance needed

Alerted

every connected device · 14:32:04
Dr Ahmed · Surgery 3
seen 14:32 · responding
Responding
Reception · front desk
seen 14:32 · line open for 999
Seen
J. Patel · on lunch
notified on the Core app
Notified
Stand down Log incident
One press Every device Help arrives Stand down Incident logged Reviewed
The emergency button

One press alerts the whole practice.

A prominent emergency button sits in Lumina Core, available to any authorised team member. Press it and everyone with Core open sees the alert instantly, on desktops, tablets and phones, with no new hardware and nothing extra to carry.

Every device at once
The same alert lands on every connected screen in the building at the same moment.
Reaches the team on the app
Staff on lunch, in the office or on another floor are notified through the Core mobile app.
Who, where, when
The alert shows who raised it and which surgery it came from, so the closest person responds.
lumina Core Raise an alert
SM
lumina Core Core app · notification
1 alertJP

Notifications

J. Patel · away from desk
Emergency · Surgery 1
raised by Dr Mitchell · 14:32 · tap to respond
Now
Task · reorder composite A2
due tomorrow
Task
Lab work arrived · crown UR6
checked in at reception
Update
I am responding View alert
A quiet, coordinated response

Not every emergency needs shouting across the building.

A conscious patient deteriorating slowly needs calm, not commotion. The alert quietly reaches the right people, reception included, without broadcasting the situation to a full waiting room.

Calm by design
Help is summoned without panic, which is better for the patient, the team and everyone else in the building.
Reception knows too
The front desk sees the alert immediately and can call 999 without anyone leaving the surgery to explain.
More than medical
Aggressive behaviour, safeguarding concerns, staff safety and urgent assistance use the same button.
After the event

Audited, recorded and reviewed. Not remembered.

Every alert is automatically recorded with who raised it, when, where, and who responded. It becomes an actionable issue that can be logged as an incident in Lumina Admin, followed up and reviewed, with no one filling in paperwork from memory afterwards.

A timestamped record
Raised, seen and resolved times are captured automatically for every alert.
Becomes an incident
Serious events are recorded as incidents in Lumina Admin, with owners and follow-up actions.
Evidence when asked
A clear record of what happened and how the team responded, ready for audits and CQC.
lumina Admin Incident · INC-0114
ResolvedRM
Incident · medical

Emergency alert · Surgery 1

28 May 2026 · Maple Street
Alert raised · 14:32:04
Dr S. Mitchell · Surgery 1 · all devices notified
Logged
Response · 14:33
Dr Ahmed attended · reception called 999
Recorded
Follow-up · review at team meeting
owner: practice manager · due Fri
Action
Full timeline Attachments · 2
Live demo

See what the practice sees.

Play the alert exactly as it appears on every connected device, from the first flash to the stand-down.

Requires an active internet connection on all devices. Emergency alerts are a supplementary communication tool and must not be relied on as the sole method of raising an emergency. See our Terms of service.

Connected by design

Part of the system the team already has open.

Core

The Core mobile app

Alerts reach the team wherever they are because the app is already in their pocket, alongside tasks, booking changes and lab updates.

Mobile app
Admin

Incidents feed compliance

Logged incidents, follow-up actions and review notes sit on the same readiness board as policies, audits and complaints.

Compliance and CQC
Core

Why we built this

A real incident in practice, and why quiet, fast internal alerts matter more than shouting. Written by our co-founder, a practising dentist.

Read the story

A feature no team should need often. One every practice should have.

Emergency alerts are part of Lumina Core on every plan, not a bolt-on with its own invoice.

Start free Explore Lumina Core