Free to start. Priced to grow with you.

Each practice gets a daily usage allowance for AI features, covering AI-assisted clinical notes, treatment summaries and booking assistance. The allowance resets at 00:00 UK time every day; it doesn't carry over or build up between days.

A clinical note uses a small share of the daily allowance. A treatment summary typically uses more than a clinical note. Booking assistance uses a small share.

How Lumina uses AI

SMS is billed by segment, not by message. A segment is a fixed block of characters; a longer message just uses more than one.

A single text message of up to 160 characters is one segment. Longer messages are split into segments of 153 characters each.

Emojis, and some accented or special characters, switch the message to a different character set with a smaller limit: 70 characters for a single segment, or 67 characters per segment for a longer message.

An active patient is any patient who:

• Has had an appointment within the last 18 months
• Has a future appointment booked
• Has an outstanding balance
• Has an active treatment plan

We measure activity, not how records are filed. Archiving or deleting a record does not remove a patient from the count while any of the above apply. A patient stops counting once none of them do, for example 18 months after their last visit with nothing booked, owing or planned.

A New Patient is a patient record created in your organisation for the first time during the current calendar month (UK time). It's counted once, however the record was created: by your team, online booking, the patient portal, or the API.

• Patient records brought in through an agreed data migration (active ones count towards your 200 active patients, not the monthly 50)
• Duplicate records that get merged into one within the same calendar month, counted once
• Records created by mistake and removed in the same calendar month, as long as the record has no appointments or clinical activity
• Test or demonstration records set up by Lumina
• Reactivating an existing archived patient record (a returning patient is not a new one, but they may still count towards your active patients)

When it resets: at 00:00 UK time on the first day of each calendar month. This is a calendar-month count, not a rolling 30-day count.

A clinician is a staff account with a clinical role that can be scheduled to deliver treatment: for example a dentist, hygienist or therapist.

A team user is any other staff account, such as reception or practice management. Patient Portal accounts held by your patients don't count as either.

Storage covers the documents, images and files you upload or that Lumina generates for your patients, such as scanned forms, letters, and X-ray images. It's measured at least once a day.

Your clinical records held in the database, audit logs, or Lumina's own backups.

Large CBCT scan files are not supported on the Starter plan.