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No. Lumina runs in a web browser on the computers you already have. Optional extras are the Lumina Core app for iOS and Android, a Stripe card reader for payments at the desk, and an iPad or Android tablet for check-in, medical history and consent.
The Starter Practice plan includes up to 200 active patients, up to 50 new patients per calendar month, up to 2 clinicians, 5 additional team users, 5GB storage, Basic Admin Analytics, AI features with a daily usage allowance, transactional email included with no cap (no SMS), all 3 apps (Core, Admin & Portal), and a full export of your data provided on request. You get one practice, free for as long as you're on Starter.
Starter Practice is free and perfect for small practices getting started, with transactional email included and no SMS. Growing Practice (from £249/month per practice when billed annually) removes limits, adds multi-location management, Advanced Admin Analytics, generous AI usage, and 500 SMS segments per practice each month (then 6p per additional segment). Enterprise (from £499/month per practice) adds cross-practice central reporting, custom SSO, dedicated infrastructure, a dedicated account manager, and custom SLAs.
An Active Patient is any patient who has had an appointment within the last 18 months, has a future appointment booked, has an outstanding balance, or has an active treatment plan. Archived patients do not count toward your limit.
Lumina includes all three apps (Core, Admin and Portal) in every plan, with no per-surgery charges. Many platforms charge extra for additional surgeries, bolt-on portals, or supplementary modules. With Lumina, you get the full platform from day one, including a free tier to get started.
Lumina Scribe listens during the appointment, puts what it finds on the chart as drafts for the clinician to approve, and drafts a structured note to check before it is signed. After an exam, Lumina also drafts a clinician note and a patient summary, and nothing reaches the patient until a clinician approves it.
Lumina Scribe listens only to write a transcript, and it reminds you to tell the patient you are recording. The audio is never stored. Only the text in the note you save is kept.
Yes. With a Lumina In-house plan, patients set up a Direct Debit from a secure link and pay monthly straight into your practice's account. Lumina takes no cut; the only cost is the Direct Debit processing fee on each collection. Members of other plan providers can stay on record beside your own plans.
Yes. All data is encrypted in transit and at rest, and hosted in the UK (AWS eu-west-2, London). Lumina is built and operated in line with UK GDPR requirements. Payment processing (Stripe) may involve limited processing outside the UK under UK GDPR safeguards; see our Sub-processor Schedule. Each organisation's data is logically separated, with strict tenant-scoped access controls. Enterprise customers can request dedicated infrastructure. Learn more at luminadental.co.uk/security.
Yes. We start with a free migration assessment: we analyse an export of your current system's data and give you a written plan covering what moves, what doesn't, timings and cost. Nothing changes in your practice until you have seen the plan and agreed it.
Yes. Monthly plans can be cancelled at any time with no cancellation fee, effective at the end of the current billing month. Annual plans are a 12-month commitment; you can stop renewal at any time, but there's no refund for the unused part of the term. After cancellation, you can access your data read-only for 90 days, per our Terms of Service. A full export of your data is provided on request, at any time during your subscription or that read-only period.
Yes. Nearly 100 step-by-step guides by role are published at support.luminadental.co.uk, a new organisation gets a setup wizard and a short tour of Lumina Admin, and inside the app Lumina Intelligence answers how-to questions from the guides and can raise a support ticket. If you are moving from another system, the migration assessment is free and comes with a written plan before anything changes in your practice.
Starter Practice includes email support with response within 48 hours. Growing Practice includes priority support with same-day response during business hours. Enterprise customers receive priority support with a dedicated account manager, and can agree a custom SLA with binding response commitments under a separate written agreement.
Talk to our team, or just start free and see for yourself. No card required.
Ask about features, pricing or moving from your current system.
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