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FeaturesOnline booking PortalAdminCore

Your own booking page for new patients.

Share a booking link in your practice's brand, with your logo, photo, description, new-patient fees and rating, and approve each request before anything reaches the diary.

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The public booking page in the practice's branding, with opening hours and the first step: new or returning patient, and what they need.
01The booking page

In your practice's brand.

Add your logo, photo, accent colour and description, with a duration, price and new-patient line for each appointment type, and put the link on your website, emails or social media.

  • 1.1
    Times from your live diary
    Online times come from your opening hours, rota and surgeries, so patients only see real gaps.
  • 1.2
    Your rating, once it means something
    Your Lumina rating from patient feedback shows once you have 20 reviews.
  • 1.3
    Landing page or straight to booking
    Open on your description, photo and fees, or go straight to the appointment picker.
Fig. 1 · Picking a time Example Dental
A demonstration practice's booking page in its own logo and colour, with a practice photo, new-patient fees and an About us note beside the time step: a dentist chosen, a day picked and that day's free times from the diary.
02Requests

Nothing is booked until you approve.

New patients pick an exact time or the days and times that suit them, confirm by email, and approving in Core creates their record and Patient Portal account.

  • 2.1
    See the slot before you approve
    Each request shows the clinician's diary for the day, so reception can approve, propose a new time or decline.
  • 2.2
    Your booking rules
    Choose the bookable types, a minimum notice in hours and how far ahead patients can book, up to 365 days.
  • 2.3
    Existing patients too
    Patients in the Portal request, move or cancel, and cancellations outside your notice period can go through without staff.
Fig. 2 · Portal requests Lumina Core
Portal requests in Lumina Core, with a hygienist request open, the clinician's diary showing the slot is clear, and Approve and Propose new time buttons.
03Deposits

Deposits that hold the slot.

Ask for a deposit per appointment type under your own terms, and the slot is held for 24, 48 or 72 hours, or a time you set, then released if unpaid.

  • 3.1
    Your four policies shown first
    Patients read your deposit, refund, late cancellation and no-show terms before they pay by card.
  • 3.2
    Waive it for NHS patients
    Managers tick Waive the deposit for this booking and give a reason.
  • 3.3
    Apply, refund or retain
    Put a paid deposit toward the bill, refund it to the patient's card, or retain it under your terms with a reason.
Fig. 3 · Appointment deposits Lumina Admin
Appointment deposits in Lumina Admin switched on, with a £30 deposit for hygienist appointments.
04Connected

From first visit to returning patient.

Portal

Lumina Portal

Once approved, the patient books, confirms, completes forms and pays in the Portal.

Lumina Portal
Admin

Reviews

Feedback from completed visits builds the rating new patients see.

Reviews and feedback
Admin

Attendance rules

Signal rules can put a patient on Deposit required after repeated missed or late-cancelled appointments.

Compliance

Let new patients find you and ask.

The public booking page, portal requests and deposits are set per practice in Lumina Admin.

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