FeaturesReviews and feedback AdminPortal

Reviews from real visits, on your own website.

Patients rate each completed visit in the Patient Portal, you reply in Lumina Admin, low scores raise a task, and the reviews you choose go on your website.

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01Feedback

Only from completed visits.

Patients pick one to five stars and tags such as Friendly team, add a comment, and after three stars or fewer can ask the practice to contact them.

Staff cannot add a review by hand

Patients are told their feedback is private to the practice

Invite every patient to review you on Google, whatever their score

Average rating and feedback volume on the Admin dashboard

The Reviews page in Lumina Admin with review count, average rating and reviews on the public widget, and a five-star review with the patient's tags and comment.

02Follow-up

Low scores become tasks.

A score at or below your threshold, two stars to start with, or any written comment raises a To-Do task, so someone follows up while the visit is fresh.

2.1
Reply or add an internal note
Reply to the patient, who gets an email saying you replied, or add a note only your team sees.
2.2
Contact requests stand out
A Contact requested label marks every patient who asked to hear from you.
2.3
Across the group
Filter reviews by practice, or read every practice together.

03Review widget

Your rating on your website.

Switch on the review widget, copy one line of code or an iframe, and show your rating as a card, badge, banner or seal in a light, dark or auto theme.

3.1
The reviews you choose
Promote a review with a comment to show its stars and words, never the patient's name.
3.2
Your website only
Limit the widget to your own website addresses.
3.3
On your booking page
Your Lumina rating shows on your public booking page once you have 20 reviews.